Technical Support

Technical Support

    As a Technical Support (Tech Support) , you will be tasked with monitoring and maintaining an organisation’s computer systems and networks

Main responsibilities

  • Track and monitor the problems to ensure a timely resolution.
  • Respond to phone calls, emails, and user requests for technical support.
  • Providing timely and accurate customer feedback.
  • Following up with clients to ensure the problem is resolved.
  • Supporting the roll-out of new applications.
  • Managing multiple cases at one time.
  • Coordinate with other technical teams (software development, service & infrastructure teams, and related teams) in troubleshooting and resolving issues to conclude the root cause to avoid it happening again.

Qualifications

  • Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology educational background and relevant experiences or related fields.
  • At least 0-3 years of experience in IT Support, young graduates are welcome.
  • Prior experience in tech support, desktop support, or a similar role.
  • Experience with Remote Desktop application and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Having knowledge of LINE OA or Facebook will be an advantage. 
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1MOBY Co., Ltd.

หมู่บ้านบิสทาวน์ลาดพร้าว
2521/10 ถ.ลาดพร้าว แขวงคลองเจ้าคุณสิงห์
เขตวังทองหลาง กทม. 10310

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