MarTech

5 ตัวชี้วัดความคุ้มค่าของ MarTech สรุปความรู้ที่ได้ในงาน CTC2023

29 มิถุนายน 25664 min read
5 ตัวชี้วัดความคุ้มค่าของ MarTech สรุปความรู้ที่ได้ในงาน CTC2023

          MarTech คุ้มค่ากับการลงทุนมั้ย? ในยุคที่ทุกอย่างต้องเร็ว การแข่งขันสูง “เทคโนโลยี” มีบทบาทเป็นอย่างมากในการขับเคลื่อนธุรกิจให้เติบโต ทำให้หลายบริษัทนำเครื่องมือ MarTech เข้ามาใช้ แต่เราจะรู้ได้อย่างไรว่าเครื่องมือนั้น คุ้มค่ากับการลงทุนมากแค่ไหน ?
          วันนี้  1Moby ขอสรุป 5 MarTech Performance Metrics โดยคุณบี สโรจ เลาหศิริ จากเพจ สโรจขบคิดการตลาด จากงาน CTC2023 มาฝากกันค่ะ

 

1. Marketing Output Metric : ตัวชี้วัดด้านผลลัพธ์การตลาด

          เป็นการวัดในแง่ของผลลัพธ์ทางการตลาด ว่าในแต่ละส่วนที่เราเอา MarTech เข้ามาช่วยนั้น Marketing Out Put ออกมาเป็นอย่างไร โดยดูได้จาก “Customer Journey” ว่าในทุกๆ Funnels เรานำเทคโนโลยีเข้ามาช่วยในการทำงานครบเต็มประสิทธิภาพมั้ย? พนักงานทำงานง่ายหรือยากขึ้นกว่าเดิม? และที่สำคัญ ต้องวัดผลได้ชัดเจนในทุกกระบวนการตั้งแต่ต้นจนจบ ยกตัวอย่างเช่น 

  • Reach to core target 
  • % Engagement , Desired และ Conversion 
  • Quality Lead Generation
  • Repeat Rate and Chun Rate
  • Revenue Generation 

 

2. Financial Metric : วัดผลด้านการเงิน
          ลองคำนวณดูว่าเงินที่เราลงทุนไปกับ MarTech ตัวนั้นๆ คุ้มค่ากับองค์กรของเรามั้ย ได้งานที่มีประสิทธิภาพดีขึ้น รายได้เพิ่มขึ้น ต้นทุนต้องลดลงหรือเปล่า โดยมีสูตรในการคำนวณ คือ


              Return on Investment (ROI)  =  Revenue Generated + Revenue Saving 
                                                                    ______________________________________ 
                                                                                     Tools Expense

3. Customer Metric : วัดผลด้านความพึงพอใจของลูกค้า

          Martech ที่ดีกับองค์กรของ “ต้องแก้ปัญหาให้ลูกค้า ไม่ใช่สร้างปัญหา” และที่สำคัญต้อง “วัดผลได้” ว่าลูกค้าของเรามีความพึงพอใจมากขึ้นมั้ย ทั้งนี้การวัดผลทำได้หลายหลากวิธี ตามแต่รูปแบบของสินค้าและบริการ เช่น การเซอร์เวย์ความพึงพอใจของลูกค้า , การทำ NPS , Customer Retention Rate , Customer Support Response Time เป็นต้น
 
 

4. Utilization & Compliance Metric : วัดผลด้านความคุ้มค่ากับการใช้งานจริงในองค์กร

          อีกสิ่งสำคัญในการนำ MarTech มาใช้ในองค์กร นั่นก็คือ “พนักงาน” ของเราใช้เครื่องมือได้คุ้มค่าหรือไม่ ใช้คุ้ม ใช้ดี ใช้เป็นหรือเปล่า?  ซึ่งมีวิธีตรวจสอบได้จากอัตราการใช้งานภาพรวมของ MarTech , อัตราการใช้งานฟีเจอร์ , เอนเกจของพนักงานกับเครื่องมือนั้นๆ 
 
 

5. Provider Performance Metric วัดผลจากประสิทธิภาพของเครื่องมือและผู้ให้บริการ
          หลังจากองค์กรได้ใช้เครื่องมือ MarTech แล้ว จำเป็นต้องกลับไปดูผู้ให้บริการ MarTech นั้นด้วยว่ามีความน่าเชื่อถือมากแค่ไหน , มีการอัปเดตเวอร์ชันการบริการหรือเปล่า , เครื่องมือมีความเสถียรมั้ย ระบบล่มบ่อยแค่ไหน หรือถ้าจะให้ดี ผู้ให้บริการต้องมีการเล่าถึง Roadmap ในการพัฒนา Tools นั้นๆว่าไปในทิศทางใดอยู่เสมอ ดูตัวอย่างง่ายๆ เช่น Apple ที่จะมีการมาอัปเดตเวอร์ชันให้ผู้ใช้งานได้ทราบกันตลอด เพื่อให้ผู้ใช้มั่นใจได้มากขึ้น

          และนี่คือ 5 ตัวชี้วัดความคุ้มค่าของ MarTech ที่ 1Moby นำมาฝากกันค่ะ ไม่ว่าจะทำองค์กร หรือธุรกิจรูปแบบใด ความคุ้มค่าย่อมเป็นอีกสิ่งที่สำคัญ การจะเลือก Tools Martech มาใช้สักตัว ก็ควรจะเลือกให้เหมาะสมกับธุรกิจของเรา เพื่อให้เกิดประโยชน์สูงสุด ทั้งกับผู้บริหาร พนักงาน และลูกค้า 

 

#CTC2023 #MarTech #Metrics 
 

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