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About the job
Customer Support
Job Summary
- Hybrid Working
- A high career path with good benefits.
- Challenge and Happy workplace.
Job Description:
- Manage all customer inquiries via phone, email, and social media. You will act as the first point of contact, balancing a high sense of urgency with professional empathy.
- Provide daily assistance to ensure operations run smoothly. This includes cooperating with customers in a 24/7 environment to resolve both general and technical roadblocks.
- Provide accurate product/service information while diagnosing technical issues. Ensure all problems, complaints, and inquiries are resolved in a timely manner.
- Ensure new users can use the company’s products and services efficiently. You will bridge the gap between "how it works" and "how to use it."
- Master the company's various products and services to provide accurate information and avoid escalations.
- Maintain precise records of customer interactions, transactions, comments, and complaints to help the team track the "voice of the customer."
- Monitor and develop your own performance metrics. Stay on top of pending case follow-ups to ensure no customer is left behind.
- Monitor and develop own performances on a regular basis, including pending cases following up.
Qualifications:
- Thai nationality only.
- Bachelor’s degree or higher in any field.
- At least 1-2 years experience in operation, customer support, Sales support, or any related.
- Strong verbal and written skills in the Thai language. ( English language would be a plus)
- Ability to deal with difficult customers and handle stress.
- Able to work off office hours, weekends, and public holidays when needed.
- Proficiency in Microsoft Excel and Word / Google Doc, Sheet, Slide.
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